Contact us
- stonesjewelrydesigns@gmail.com
- 03-525-0057
- Shenkin 4 Tel Aviv
- policy
PRODUCTION TIME: Up to 14 business days.
If you need it faster don’t hesitate to contact us !
SHIPPING TIME:
Standard shipping – 10-21 business days transit time
Expedited shipping – 3-6 business days transit tim
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
please contact me if you have any problems with your order.
If you are not satisfied with your purchase, you have a 30 day satisfaction guarantee for all pieces. ALL returns or exchanges must be pre-authorized. Jewelry must be returned in original, unworn condition with all original paperwork and no signs of damage or alteration. Jewelry that has been modified, resized or altered in any way cannot be returned/refunded.
Due to the fact that I work with solid gold, precious stones, and that each item is custom made per order at the studio, jewelry that is $300 and above, or pieces that have been modified, resized or altered in any way cannot be refunded. However, we give 100% guarantee and offer a replacement or a modification if required, upon your request.
Buyer pays for return shipping but you must contact me with a return request beforehand, and I will give you specific return instructions.
Thank you and enjoy your shopping!